The R.E.M. Difference

R.E.M. Residential is a family business and every person to enter our sphere is welcomed as a member of a close-knit family. Our staff are friendly and approachable and are always easy to access.

R.E.M. Residential was awarded multiple awards and accolades. Some of which are the 2019 NYBMA Award for Best Property Management Company, Sitecompli’s 2017 Pioneer Award, NYARM’s 2016 Property Management Company of the Year Award, and their 2014 Trailblazer of the Year Award.

R.E.M. Residential’s unique business approach has been recognized by a panel of leaders in the real estate industry, as well as our clients. Our commitment is to always raise the bar, and ensure our clients’ profitability and success.

We Are Transparent

Whether it’s a 4 unit building or a 25 floor complex, our management style is the same. Straightforward. Effective. Always transparent. It is evident from the moment you meet us. There is always full disclosure of all aspects of running your property.

R.E.M. Residential is Transparent

At R.E.M. Residential, our core value is transparency. We operate transparently in every aspect of our service. Our top priority is to ensure that our clients are continuously kept in-the-know in all that we do.

The days of never being able to reach your property manager are over. R.E.M. Residential has a unique open-door policy. We build positive relationships and trust with both clients and tenants. As soon as you step off the elevator into our office, every member of the team is visible. You are always greeted with smiling faces because at R.E.M. we have an atmosphere that is cozy and cheerful.

R.E.M. Residential expertly handles routine matters ranging from not allowing overcharges and ensuring daily communications on items like lease renewals, to providing customizable management statements, and maintaining meticulous property and financial files and records that that are readily available. Our sophisticated management philosophy utilizes a combination of sound business practice and the latest technology to increase efficiency and provide all pertinent information to building owners. It is by employing this approach that R.E.M. ensures that all of our clients are fully apprised about what is happening in their buildings.

R.E.M. goes above and beyond the norm of what management companies provide for their clients.

Our talented in-house agents, Shpresa Elezi and Julia Bohush, will perform market research and provide research and guidance on lease renewals and even list the apartments – all at no charge to the Landlord. It is an added service we provide for our clients. We list all units with Nestio, so the listings are seen by the entire brokerage community. We screen and review in-house before providing recommendations to the Landlord.

Again, all of this is offered at no charge to the Landlord. Of course, using our added service is always the Landlord’s prerogative, so if you want to use your own brokers, we are happy to work with them. Listing with R.E.M. is an added value we provide to our service –  not an opportunity to churn out fees. We are in the business of Management first and foremost. 

Our client retention strategy is simple- we help our clients improve the financial performance of their assets.

Proactive and Responsive

At R.E.M. Residential we take great pride in building and maintaining long term relationships with our clients. R.E.M. frequently updates our clients and watch your properties like they are our own so you can enjoy life knowing your building is in good hands. Regardless of whether our clients live near or out of state, they trust us to handle their investments. R.E.M. delivers peace of mind.

R.E.M. Residential is Proactive and Responsive

At R.E.M. Residential, we not only respond quickly and efficiently to building issues, but we proactively correct issues before they become problems. Our approach gives us the capability to successfully navigate the tough New York City rules and regulations that govern rentals, lower costs while improving properties and the tenants’ living experience. All of our staff is skilled at handling rent stabilized and rent controlled tenants.
At R.E.M. we do not sit back and wait for complaints. As part of our ongoing commitment to protecting your investment, R.E.M. ensures that your building is in full compliance with all applicable rules and regulations. We recognize the importance of compliance and preventing violations before they occur. In the event that there is work in progress at a property, we do regular walk-throughs to make sure that the work is done according to schedule and within all rules and regulations.
We believe it’s critical to stay abreast of current codes and regulations. In the unlikely event that a violation is issued, REM has the acumen to respond to it promptly and timely to make the necessary corrections. We provide representation for Owners at various NYC agencies. Sometimes, regardless of how diligent or proactive we are, an issue out of our control can arise. That is where we shine. We have work order systems in place, along with the experience to handle any type complaint or issue.

Finally be worry-free with R.E.M.’s proactive management

Our cost effective solutions improve tenant stability and the long term condition of your property.

Innovative

Our staff works as a team. We have a great camaraderie and spirit of cooperation. You never have to worry when your property manager goes on vacation. We all work together, learn from each other, and pick up seamlessly for each other.  Every agent has outlook exchange so their emails arrive instantly and they are on call 24/7. There is a free-flow exchange of ideas and solutions which results in the optimized running of your property.

R.E.M. Residential is Innovative

As managers who think and operate like Landlords, we are always thinking innovatively.  We are always looking for new solutions to old problems and seek to innovate in all aspects of our service.

Our open door policy and core value of transparency has raised the standard in property management in New York City. This is the core of R.E.M.’s business philosophy and practice. It may not be for everyone but for our team it has created positive relationships with our tenants, healthy and productive working relationships between staff members and more importantly, the continuing trust of our esteemed clients.

Our employees are a team.  Colleagues easily engage in conversation with each other without the formality of knocking on a door, they know each other better and have a great camaraderie. Every agent has Outlook Exchange so their emails arrive instantly and they are on call 24/7. You never have to worry when your property manager goes on vacation. We all work together, learn from each other, and pick up seamlessly for each other. There is a free-flow exchange of ideas and solutions which results in the optimized running of your property.

At R.E.M. Residential, our transparency is our core value. We promise that our agents will frequent your buildings and we do. We provide monthly reports detailing how many times your property manager has been at your building and every issue with the property that month. In addition, our walk-through reports are sent to you monthly. Our agents provide detailed reports 2 to 3 months before free market leases expire. We perform market research and report on the type of tenancy, details in increase history and our suggested increases.  We have perfected a system of balances between retention and increased rent.

Technology

R.E.M. Residential is a forward-thinking technologically advanced comapny. We make sure that we are always in tough with the latest trends and innovation to ensure connection and communication with the team, and with our clients and tenants. Below are a few of the software and applications we use for our business.

R.E.M. has built our client base by caring for our residents and clients and treating them with respect. It is this approach that has generated loyalty from dozens of Landlords and investors who entrust their buildings to us. Whether our client’s buildings are large or small, we provide the same unsurpassed service.

Hands On

R.E.M. understands the importance of being present at a property, watching over renovations, ensuring there are no potential hazards or violations, and working with the staff. We meet face-to-face with residents and are available for them during emergencies. Building real relationships is not a lost art at R.E.M. We treat your properties as if they are our own.

R.E.M. Residential is Hands On

At R.E.M. Residential we do not engage in drive by management. We get to know our buildings, our residents, our mechanicals. We treat each property like it were our own and that is evident the moment we take control.

At R.E.M. Residential we do not engage in drive by management. We get to know our buildings, our residents, our mechanicals. We treat each property like it were our own and that is evident the moment we take control.

At R.E.M. we provide continuing education and get hands on training from experts in their field. Not being hands on, not knowing how systems work reduces the effectiveness of a manager. And the more we know the more we save money for the Landlord and avoid potential problems. At R.E.M. Residential we diligently service your residents and effectively tailor and implement improvement strategies for significantly lowering repair and operating expenses.

Does Your Managing Agent have the hands-on skills that all R.E.M. Managers posses?

Our weekly checks include, but are not limited to:

At R.E.M, We Do All of That and More!

Rent Regulation Experts

R.E.M. Residential is expert at rental code so our entire staff know the codes and how to deal with rent stabilized and controlled residents. The property manager assigned to your building is not only expert with rules and regulations, we also consistently take continuing education courses to keep up to date on law and statute changes. At R.E.M. we ensure that your property is in compliance with the new rent regulations enacted in 2019.

R.E.M. Residential: Expert at Rent Regulations

At R.E.M. Residential we pride ourselves on our comprehensive knowledge of the Real Estate industry, and are known as experts in rent regulation laws, particularly the new regulations enacted in 2019. We understand that it is critical to continue accumulating knowledge by actively researching the latest technology and regulations. Our staff is professional, well trained and participates in a wide variety of industry related continuing education programs.

At R.E.M. we know how to do things the right way and understand all the rules and regulations. Are you confident that your current Manager does too? Ask them the right questions!

With R.E.M. Residential watching over your buildings you can be assured that your prized investments – your properties – are in capable hands. We regularly attend seminars, trade shows and business functions. We are members of numerous real estate organizations such as CHIP, IREM, NYARM and RSA, and subscribe to numerous industry publications and magazines.