- R.E.M. Residential 8 West 36th Street, 8th Floor, New York, NY 10018
- (212) 260-8060
Find Answers to Common Questions and Get the Support You Need
The majority of the properties that we manage are buildings concentrated in Manhattan, Brooklyn, Queens, Westchester and Northern NJ.
R.E.M. Residential strives to set ourselves apart from the market standards. On every level – our service, knowledge, expertise and organization are unsurpassed. Our staff are seasoned and skilled in dealing with people. We are forward thinking and the differences between us and the rest of the pack are too numerous to list. We are truly transparent, have a walk-in open door policy with clients and tenants alike, and routinely increase ROI and the standard of living in every building we manage. R.E.M. is an industry leader and has achieved a “trailblazer of the industry” award. Our system is unique and it works. For more on why we are different click here
Yes, we specialize in managing both condos and co-ops. Our team understands the unique needs and regulations associated with these property types, and we work closely with boards, owners, and residents to ensure smooth operations, financial transparency, and responsive service. Our proactive approach to maintenance, compliance, and communication helps us create a well-managed and enjoyable living environment for all.
At R.E.M. Residential we have noticed that most “problem residents” are a problem because they have been treated poorly, misunderstood or ignored. We put significant time, energy and effort into keeping all of our residents happy so we reduce expenses including legal fees and lost rent.
We have overseen every type of renovation and construction including roof, electrical, plumbing, HVAC, staircases, sidewalks, facades, parapets, boilers, to name but a few. When permits are required we work closely with architects and engineers. Of course our Managers frequently visit our properties and keep a close eye on the status of the building.
Our buildings range in size from 10 units to over 500. Our management policy and method is consistent regardless of the size of your property. Whether your property is large or small, the service you receive will be impeccable.
There is no specific number answer to that question. The number of properties than an agent can manage is dependent on the size of the building, the state it is in, and many other factors. R.E.M. Residential has a sophisticated system in place to ensure that every single one of our managers can manage their workload efficiently while having sufficient time to devote to each building.
R.E.M. Residential has a very hands-on policy so our managers visit the building bi-monthly and sometimes more often than that. Yes, they really do! Our Managers also do top to bottom building inspections monthly and provide the Landlords with a detailed report.
We are in the business of management first and foremost. But we do have a comprehensive rental division that provides market research, lists the units and notifies influential brokers so your listing gets maximum exposure. We screen applicants in-house and qualify them before presenting to you. We offer this free as a value added service. Of course, should you wish to use your own broker we work closely with them as well.
The process is quick and painless. We have a detailed checklist that can be completed within a couple of days and we do all the hard work for you. We work well with other management companies so there is never an issue with turning over documents.
Much of what we do is managing stabilized buildings. Our staff regularly receive continuing education in the newest laws and regulations. We are experts in the complex regulations and are meticulous in our approach so you never have to worry about overcharges or erroneous leases.
Yes we do. R.E.M. Residential makes every effort to be as accurate as possible. Our budgets have proven to be a valuable tool for our owners especially since we input our data immaculately and correctly.
Many of our buildings have retail in them. We are diligent in ensuring that tax escalations and water charges are billed and collected promptly. Our fees for retail are naturally lower than for residential.
We have checks and balances in place whereby one person carefully enters invoices, the property manager and superintendent review and approve, then our back office cuts the checks. No invoice gets paid without the property manager approving it. Any large invoices are always approved by the Landlord prior to paying. R.E.M. Residential scrutinizes all invoices to ensure that we are not being overcharged and are receiving the most competitive costs for the invoiced items or service.
Of course. And we do them perfectly and flawlessly. We know that errors can be very costly and lead to other problems, so our work is meticulous and faultless.
We have a compliance department that works with Jack Jaffa and the property managers to ensure that we do not receive violations. In the unlikely event that we do, they are addressed promptly. We constantly monitor activity and our landlords get the same notifications so it keeps us on our toes at all times.
Managing investments for dozens of Landlords and Boards is not an easy task but extremely rewarding. Our clients love that their properties increase in value and their rent rolls are better. Our clients prove they are happy with us by staying with us year after year. They enjoy being part of the R.E.M. family. Ask us for references! We’ll be glad to provide them – our clients do a better job of selling us than we can hope to.
We use Appfolio, a comprehensive platform designed to streamline everything you need. Tenants can make payments, communicate directly, submit work orders, all in one place. We can even complete architectural reviews. Our accounting is also housed within Appfolio, giving clients a single, efficient system for property management. Best of all, clients enjoy real-time access to pull reports or monitor activity anytime they need.
R.E.M. Residential manages over 250 buildings – almost 10,000 units – throughout New York City, Northern New Jersey and Westchester. R.E.M. Residential is a progressive family business while still maintaining old world values.
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