Hands On

R.E.M. understands the importance of being present at a property, watching over renovations, ensuring there are no potential hazards or violations, and working with the staff.  We meet face-to-face with residents and are available for them during emergencies.   Building real relationships is not a lost art at R.E.M.  We treat your properties as if they are our own.

They sell you that the agents visit the buildings once a week. Then your superintendent tells you they haven’t seen an agent in months. We were informed at a building we took over “the company managed the building for 7 years. That’s how many times I saw the agent. 7 times.”
We are truly hands on. We make spot surprise inspections. We do walk-throughs with the staff. We inspect every apartment. We send Owners monthly reports from our top to bottom walk-throughs. We are always on our toes. Ask our superintendents – they will tell you how well they know our agents.


  • R.E.M. Residential is hands on
  • We know mechanical systems
  • We get to know your building top to bottom
  • Frequent apartment inspections
  • We get to know our residents
  • We never stop learning

R.E.M. Residential is Hands On

At R.E.M. Residential we do not engage in drive by management. We get to know our buildings, our residents, our mechanicals. We treat each property like it were our own and that is evident the moment we take control.

Is your manager knowledgeable about how boilers and heating systems work? Do they know how sprinkler systems work? Do they know the lead paint law? Mold? At R.E.M. we provide continuing education and get hands on training from experts in their field. Not being hands on, not knowing how systems work reduces the effectiveness of a manager. And the more we know the more we save money for the Landlord and avoid potential problems. At R.E.M. Residential we diligently service your residents and effectively tailor and implement improvement strategies for significantly lowering repair and operating expenses.


Does Your Managing Agent have the hands-on skills that all R.E.M. Managers posses?

Our weekly checks include, but are not limited to:

  • Checking for proper signs in place
  • Checking for potential violations
  • Going up on your roof to check for clogged drains that could cause leaks
  • Looking for and removing trip hazards
  • Frequently checking renovations and repairs
  • Inspect boiler room for proper signs of cleanliness
  • Check common area for any issues

At R.E.M, We Do All Of That And More!


At R.E.M. Residential, we employ passionate skilled and experienced people and with this combination have built one of the city’s leading property management companies. We have a meticulously crafted process, refined over the years that we follow to undertake building inspections and to keep the results as permanent records in our files. We also perform annual apartment inspections which not only benefits the Landlord as it gives us the opportunity to see the space and condition as well as allowing the tenant to see that we care about them.

Landlords are stunned with our company’s relationship with our tenants. When one of our clients decided to sell one of their buildings and a potential buyer came in to the office, the buyer was overwhelmed that the manager knew every name in the building, their age and the history of the unit. Caring for your investment is our only priority. They called it going above and beyond. We call it simply doing what we do