Multi-Family Rental Management in New York City

At R.E.M. Residential we think and act like property owners. For most owners, when there’s an issue and something needs to be repaired or a face-to-face fix, it can be near-impossible to get a vendor to respond at a moment’s notice, even if it is from a referral. At R.E.M. Residential, we are here to serve residents of multi-family properties. We are available 24/7 to both you and your tenants. We have an open door policy, and constantly keep you up to date on the status of your building. Should there be an issue, we use only our staff or tested and trusted vendors to make timely and cost-effective reparations.

One small misstep could cost you thousands in lost rent and crushing fines, and R.E.M. Residential multi-family management services prevent you from having the impossible task of having to keep track of the convoluted and ever-changing New York laws and regulations. We ensure you are always in compliance. And we pride ourselves in our knowledge and ability to implement procedures to protect you, your tenants, and your rent roll.


At R.E.M. Residential, we pride ourselves on our comprehensive knowledge of all aspects of New York City Property Management. R.E.M. Residential has been widely recognized as trailblazers in our field, and we continue to raise the bar in multi-family management services in New York City. Our knowledge, contacts and expertise are the advantage you need to ensure that your investment produces a high return and increases in value simultaneously.


At R.E.M. Residential, we are confident in our ability to improve the performance of your multi-family rental property and help dozens of landlords and owners to improve the quality and return on investment of their properties. We charge a flat fee with no hidden costs and increase our revenue by increasing yours. We are highly motivated to improve the performance of your property and have had unprecedented results with our clients.


There are many reasons for you to utilize R.E.M. Residential to maximize the profitability of your investment. With our network of tested and trusted providers and the experience that R.E.M. Residential brings to the table, you can be assured that you will rest well at night knowing your investment is in capable hands.

Read More Below About Us and What We Do

Rent Regulations Experts
  • Rent stabilized and rent control specialists
  • Rent registrations done expertly in-house
  • Protect the landlord from overcharges
  • Fuel costs and MBRs done timely
  • Our staff is professional, well trained and participates in a wide variety of industry related continuing education programs.
  • Accurately calculate a vacancy increases
  • Track and keep track of MCI’s and when they exceed maximum allowed
  • Every lease is executed properly, and all backup for increases carefully filed
  • Rent registrations are done properly and in a timely manner

Proactive and Responsive
  • R.E.M. instantly works to assess any new building, and correct potential problems or violations before they become issues
  • Proactively correct issues before they become problems
  • Constant communication with building owners
  • Dedicated compliance division
  • Monthly top to bottom walk-throughs
  • Comprehensive work order procedures
  • Proven systems to cut costs – some properties have had as much as a 40% reduction in fuel costs with our methods
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Hands On
  • R.E.M. Residential is hands on
  • Every property manager at R.E.M. knows and understands mechanical systems
  • We get to know your building top to bottom
  • We promise that our agents will frequent your buildings and we do. We provide monthly reports detailing how many times your property manager has been at your building and every issue with the property that month.  In addition, our walk-through reports are sent to you monthly.
  • R.E.M. staff visits and meets with all of our tenants frequently. We know our tenants well, and accurately predict vacancy and settlement factors.
  • Frequent apartment inspections
  • We get to know our residents
  • We never stop learning
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  • Open door policy with both clients and tenants
  • Our Owners’ interests are protected above all
  • Our billing system is simple and easy to understand
  • Our management fees are set, and there are no hidden charges or surprise extra fees on top of the agreed fee
  • R.E.M doesn’t nickel and dime you for value added services
  • Our talented in-house agents perform market research and provide guidance on lease renewals
  • R.E.M. lists vacant apartments to the entire brokerage community on at no charge to the Landlord
  • Applicants are screened and background checked before being sent to the Landlord for review at no charge to the Landlord
  • R.E.M. encourages our clients to work together
  • We leverage relationships with each other to combine knowledge, savings on bulk purchases and problem solving
  • R.E.M. generates revenue from the successful management of your property only
  • Our client retention strategy is simple- we help our clients improve the financial performance of their assets
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  • R.E.M. thinks and operates like a property owner
  • Open Door Policy – we are accessible by phone or walk-in any time
  • All property managers are available 24/7 in case of an emergency
  • Working with dozens of landlords for best methods
  • Comprehensive vacancy and lease renewal charts
  • We encourage our clients to talk to each other
  • You never have to worry when your property manager goes on vacation. We all work together, learn from each other, and pick up seamlessly for each other
  • In the event that there is a problem, we don’t just throw a vendor at it. We assess the issue, and compare costs. Sometimes we utilize staff from other buildings instead of contracting out.
  • We bring our property owners together to discuss collective ideas and best practices, choosing between vendors, leverage our relationships to save in bulk purchases, compare budgets and learn from each other’s experience.
  • Our agents provide detailed reports 2 to 3 months before free market leases expire. We perform market research and report on the type of tenancy, details in increase history and our suggested increases.
  • We have perfected a system of balances between retention and increased rent.
  • R.E.M. has a sophisticated checks and balances system to ensure that preferred rents are always correct. Future MCI increases are charged properly. Leases are never allowed to expire. AC charges and other tenant charges are placed and collected in a timely manner. We have a process in place to review every rent bill that goes out to make sure there are no errors, to scan for leases expiring or wrong tenants. We inspect every check in every envelope that comes in to watch for wrong tenants or illegal tenants.
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We Love What We Do
When you receive service from someone who genuinely loves doing what they do, the feel is unmistakeable. And the level of service is unparalleled. This is the service and the feeling you get when you work with R.E.M.


Our staff are all seasoned Real Estate Industry veterans with years of experience and a willingness to go the extra few miles to make our clients and tenants happy. Find out why it makes such a difference to work with quality staff who love coming in to work and creating results for you every single day.


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