The R.E.M. Difference
R.E.M. Residential is a family business and every person to enter our sphere is welcomed as a member of a close-knit family. Our staff are friendly and approachable and are always easy to access.
R.E.M. Residential was awarded multiple awards and accolades. Some of which are the 2019 NYBMA Award for Best Property Management Company, Sitecompli’s 2017 Pioneer Award, NYARM’s 2016 Property Management Company of the Year Award, and their 2014 Trailblazer of the Year Award.
R.E.M. Residential manages almost 5000 units throughout New York City, Long Island and Westchester. R.E.M. Residential’s unique business approach has been recognized by a panel of leaders in the real estate industry, as well as our clients. Our commitment is to always raise the bar, and ensure our clients’ profitability and success.
- We Are
Transparent - Proactive and
Responsive - We Are
Innovative - Hands
On - Rent Regulation
Experts
We Are Transparent
Whether it’s a 4 unit building or a 25 floor complex, our management style is the same. Straightforward. Effective. Always transparent. It is evident from the moment you meet us. There is always full disclosure of all aspects of running your property.

R.E.M. Residential is Transparent
At R.E.M. Residential, our core value is transparency. We operate transparently in every aspect of our service. Our top priority is to ensure that our clients are continuously kept in-the-know in all that we do.
The days of never being able to reach your property manager are over. R.E.M. Residential has a unique open-door policy. We build positive relationships and trust with both clients and tenants. As soon as you step off the elevator into our office, every member of the team is visible. You are always greeted with smiling faces because at R.E.M. we have an atmosphere that is cozy and cheerful.
R.E.M. Residential expertly handles routine matters ranging from not allowing overcharges and ensuring daily communications on items like lease renewals, to providing customizable management statements, and maintaining meticulous property and financial files and records that that are readily available. Our sophisticated management philosophy utilizes a combination of sound business practice and the latest technology to increase efficiency and provide all pertinent information to building owners. It is by employing this approach that R.E.M. ensures that all of our clients are fully apprised about what is happening in their buildings.
R.E.M. goes above and beyond the norm of what management companies provide for their clients.
Our talented in-house agents, Shpresa Elezi and Julia Bohush, will perform market research and provide research and guidance on lease renewals and even list the apartments – all at no charge to the Landlord. It is an added service we provide for our clients. We list all units with Nestio, so the listings are seen by the entire brokerage community. We screen and review in-house before providing recommendations to the Landlord.
Again, all of this is offered at no charge to the Landlord. Of course, using our added service is always the Landlord’s prerogative, so if you want to use your own brokers, we are happy to work with them. Listing with R.E.M. is an added value we provide to our service – not an opportunity to churn out fees. We are in the business of Management first and foremost.

Proactive and Responsive

R.E.M. Residential is Proactive and Responsive

Finally be worry-free with R.E.M.’s proactive management
Innovative
Our staff works as a team. We have a great camaraderie and spirit of cooperation. You never have to worry when your property manager goes on vacation. We all work together, learn from each other, and pick up seamlessly for each other. Every agent has outlook exchange so their emails arrive instantly and they are on call 24/7. There is a free-flow exchange of ideas and solutions which results in the optimized running of your property.

R.E.M. Residential is Innovative
Our open door policy and core value of transparency has raised the standard in property management in New York City. This is the core of R.E.M.’s business philosophy and practice. It may not be for everyone but for our team it has created positive relationships with our tenants, healthy and productive working relationships between staff members and more importantly, the continuing trust of our esteemed clients.
Our employees are a team. Colleagues easily engage in conversation with each other without the formality of knocking on a door, they know each other better and have a great camaraderie. Every agent has Outlook Exchange so their emails arrive instantly and they are on call 24/7. You never have to worry when your property manager goes on vacation. We all work together, learn from each other, and pick up seamlessly for each other. There is a free-flow exchange of ideas and solutions which results in the optimized running of your property.
At R.E.M. Residential, our transparency is our core value. We promise that our agents will frequent your buildings and we do. We provide monthly reports detailing how many times your property manager has been at your building and every issue with the property that month. In addition, our walk-through reports are sent to you monthly. Our agents provide detailed reports 2 to 3 months before free market leases expire. We perform market research and report on the type of tenancy, details in increase history and our suggested increases. We have perfected a system of balances between retention and increased rent.
Technology
R.E.M. Residential is a forward-thinking technologically advanced company. We make sure that we are always in tough with the latest trends and innovation to ensure connection and communication with the team, and with our clients and tenants. Below are a few of the software and applications we use for our business.
Hands On

R.E.M. Residential is Hands On
At R.E.M. Residential we do not engage in drive by management. We get to know our buildings, our residents, our mechanicals. We treat each property like it were our own and that is evident the moment we take control.
At R.E.M. Residential we do not engage in drive by management. We get to know our buildings, our residents, our mechanicals. We treat each property like it were our own and that is evident the moment we take control.
At R.E.M. we provide continuing education and get hands on training from experts in their field. Not being hands on, not knowing how systems work reduces the effectiveness of a manager. And the more we know the more we save money for the Landlord and avoid potential problems. At R.E.M. Residential we diligently service your residents and effectively tailor and implement improvement strategies for significantly lowering repair and operating expenses.
Does Your Managing Agent have the hands-on skills that all R.E.M. Managers posses?
Our weekly checks include, but are not limited to:
- Checking for proper signs in place
- Checking for potential violations
- Going up on your roof to check for clogged drains that could cause leaks
- Looking for and removing trip hazards
- Frequently checking renovations and repairs
- Inspect boiler room for proper signs of cleanliness
- Check common area for any issues

At R.E.M, We Do All of That and More!
Rent Regulation Experts

R.E.M. Residential: Expert at Rent Regulations
At R.E.M. Residential we pride ourselves on our comprehensive knowledge of the Real Estate industry, and are known as experts in rent regulation laws, particularly the new regulations enacted in 2019. We understand that it is critical to continue accumulating knowledge by actively researching the latest technology and regulations. Our staff is professional, well trained and participates in a wide variety of industry related continuing education programs.
At R.E.M. we know how to do things the right way and understand all the rules and regulations. Are you confident that your current Manager does too? Ask them the right questions!
With R.E.M. Residential watching over your buildings you can be assured that your prized investments – your properties – are in capable hands. We regularly attend seminars, trade shows and business functions. We are members of numerous real estate organizations such as CHIP, IREM, NYARM and RSA, and subscribe to numerous industry publications and magazines.